MedProH, Inc. — Wylie, Texas
Email us and a person will reply
We aim to respond within one business day. Anything involving a shift in progress or a missing payment is treated as urgent.
Payment is released after you check out of a completed shift. Funds move by bank transfer and typically arrive within a few business days. If it has been longer than that, email us with the facility name and the date of the shift and we will trace it.
Professionals must have a verified licence before accepting work. If you have submitted your licence and it has not been verified yet, we will usually clear it within one business day. If you believe it has already been verified, email us and we will check.
Check-in requires that you are physically at the facility and that location access is enabled for MedProH. You can check in from 15 minutes before the shift starts. If you are on site and it still refuses, contact the facility directly using the phone number on the shift, then email us.
Cancel from the shift in the app as early as you can, so the facility has time to find cover. If it is too close to the start time, call the facility first using the number on the shift.
Use Report Issue on the shift in the app. That opens a dispute a person reviews. For anything involving patient safety, contact the facility and the relevant licensing body directly — MedProH is a staffing platform and is not a clinical authority.
In the app: Profile → Delete Account. This removes your MedProH account and personal data. Records we are required to retain for tax and payment purposes are kept as described in our Privacy Policy. If you have an upcoming shift, cancel or complete it first.
Facilities connect a bank account before shifts can be accepted. This is handled by Stripe — MedProH never sees or stores your bank details. If your mandate shows as pending for more than two business days, email us.
Each charge corresponds to one completed shift and is calculated from the hours actually worked, clipped to the hours you scheduled. Email us with the shift date and facility name and we will send the breakdown.
If you believe you have found a vulnerability in MedProH, please email security@medproh.app rather than disclosing it publicly. We will acknowledge within two business days.